I understand that sometimes things come up unexpectedly.

Giving notice

If you need to cancel or reschedule your counselling session, please try to give me at least 24 hours’ notice. In this instance, you will not be charged for the missed session.

Less than 24 hours’ notice

If you cancel with less than 24 hours’ notice, I may need to charge the full session fee, unless we’re able to reschedule for another day, during the same week.

I will always aim to be fair and flexible, especially if something urgent or unavoidable comes up, so please do get in touch as soon as you can if that’s the case.

No-shows

If you miss a session without letting me know (what’s often called a ‘no show’), I will charge the full fee, as I’ll have kept that time especially for you.

I value our therapeutic relationship and your commitment to your own well-being, so if you ever have questions or need to make changes to your appointment, please get in touch – I’m here to help.

If you have any questions regarding this policy, please email tanyak@tanyakcounselling.co.uk